Shipping policy

Processing Times

All items are crafted and shipped from our Illinois workshop.

Because many of our products are handmade or made-to-order, processing times vary depending on the item type.

Artisan Keycaps & Standard Items
Processing Time: 1–3 business days

Hand-Painted Figures & Made-to-Order Items
Processing Time: 7–14 business days
(Some detailed or custom pieces may require additional time during high demand periods.)

Processing time refers to the time required to prepare and complete your item before shipment.

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Shipping Times (After Processing)

Shipping times begin once your order has been completed and dispatched.

United States
Standard Shipping: 3–5 business days

International Orders
Estimated Delivery: 7–21 business days
(Delivery times vary depending on destination and customs processing.)

Tracking information will be provided once your order ships.

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Shipping Carriers

Orders are shipped via trusted carriers such as USPS, UPS, or equivalent international partners.

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Combined Orders

If your order contains multiple items with different processing times, your package will ship once all items are ready.

If you require split shipping, please contact us before placing your order.

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Address Accuracy

Customers are responsible for ensuring that the shipping address provided at checkout is correct. We are not responsible for delays or losses caused by incorrect address information.

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Lost or Delayed Packages

Once an order has been shipped, delivery timelines are managed by the carrier. If your package appears delayed, please allow additional transit time before contacting us.

If a package is confirmed lost by the carrier, we will work with you to resolve the issue.

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Customs & Import Duties (International Orders)

International customers are responsible for any applicable customs fees, duties, or import taxes required by their country.